Brianna H Uob

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Verified Reviewer
| map-marker Cypress, Texas

Refund Ticket

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I was trying to buy tickets for LongLegs on the date 7-19-24 and I accidentally left the date for today which is 7-14-24. The time of the movie was also set for 8:44 pm and I purchased the tickets at 10 pm.

Thus, the online portal let me proceed and pay for tickets to a movie that had already ended and charged me for them. I would like a refund so I can repurchase the tickets for the correct date and time.

Alternatively, if there is a possibility of receiving a voucher for the tickets for the correct date and time, that would be acceptable. I purchased 2 adult tickets for 30$.

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Loss:
$30

Preferred solution: Full refund

Anonymous
map-marker Sugar Land, Texas

My tickets was sent to the wrong theater on the app

It was resolved with a voucher. Thanks it was a credit for the movie at the station I was living by.

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Amber H Cgb

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Verified Reviewer
| map-marker Salem, Alabama

Refund

Hi I bought a ticket and didnt realize I didnt need it cause someone else bought My ticket and i am requesting a refund. Thank you

The color purple 12:00 pm h17 cypress.

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Pam R Imk

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Verified Buyer
|

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Verified Reviewer

Bolingbrook, Il location

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Star Cinema Grill - Bolingbrook, Il location

Hi, I came in today to make informed choices about my plans for tomorrow. Im bringing in a group of 8 seniors and I was fortunate to encounter Dicari ( not sure about the spelling, sorry), a young man who politely and efficiently explained all the options and services, including the use of the elevator, escalator, food choices, seating, accessories for hearing impairments and anything else we might need.

I owed a bakery for 16 years in the city and I would have hired this young man in a minutes. Welcomed me with a smile, was patient, polite and well versed. Well done.

We come here often-my first time hauling around a bunch of seniors (lol! Im 67 but the youngest senior of the bunch)

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Pros:
  • Great staff
  • Premises are spotless

Preferred solution: Wanted to pay a compliment to the manager for your always polite staff. Today, Dicari walked me through the options for a group of 8 seniors

User's recommendation: Polite and efficient staff

Daniel G Vbz

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Verified Buyer
|

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Verified Reviewer
| map-marker Houston, Texas

Complaint on front register. 10:55am

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Star Cinema Grill - Complaint on front register. 10:55am

The person at the front register had a 10 minute long conversation in regards to her favorite drinks.

I just needed to get my tix to not miss my movie.

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Pros:
  • Good food
Cons:
  • Hit or miss on the service

Preferred solution: Apology

User's recommendation: Buy ahead. Not the first time the same person makes me wait while she finds it acceptable to talk and chit chat while you wait

Jurrell V

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Verified Reviewer

Cancel ticket

Confirmation number 933380****16 do not know where this Vintage cinema is located was tring to book in Conroe, Tx, would like to cancel this purchase and requesting refund for 01-07-2023 for the movie "whitney houston i want to dance with somebody" showtime 11:30am.

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Cons:
  • No way to cancel ticket purchase online

Preferred solution: Full refund

Lailah A

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Verified Reviewer
| map-marker Missouri City, Texas

Lost Item

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Star Cinema Grill - Lost Item
Star Cinema Grill - Lost Item - Image 2

went to watch a movie with my girlfriend, later found out that she left her wallet in the seats, and ive been trying to reach out to star cinema grill for the longest to ask about a lost item and absolutely no one is answering the phone at all, highly disappointed at this..

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Loss:
$150

Preferred solution: Full refund

User's recommendation: there is no point of calling up there, no one will ever answer

Anonymous
map-marker Dallas, Texas

Complaint on front register. 10:55am

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Employee at front register was having a 10 min long conversation about her favorite drinks and foods.

Didnt feel right having to wait to get tix.

Was a bit late for the movie.

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User's recommendation: Get tix ahead.

Demetria H Ruq

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Verified Reviewer
| map-marker Cypress, Texas

Customer Complaint

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Hi! I normally have a great experience at your theatre in Vintage Park.

But my last two visits have been rather nasty. I wanted to bring it to your attention in hopes that you can bring about change. The issues have been cleaning and sanitizing. I have always chosen your theatre over AMC because it was clean, sanitized, smelled good, and the bathrooms remained cleaned.

Although Covid is slowly moving to a thing if the past I dont think retailers should start relaxing on the protocols that keep everyone safe and allow everyone to enjoy a nice clean environment. My past two visits the ladies restroom has been dirty; toilet paper all over the floors, toilets dirty, and counters nasty. In addition, our reserved seats were dirty with good and trash, the leather on the seats is peeled away, and the cup holders were caked with something. On this last visit, the seats were so dirty I stopped someone in the hall and asked if they could have someone clean our seats.

A guy went in and removed the trash, but nothing appears to have been wiped down or sprayed with a sanitizing solution. He also didnt let us know he was done and we could go sit down, he seemed annoyed when I first asked. I do understand being short staffed and I do understand multitasking, but there is no valid excuse for what we experienced or the response. Thank God I carry Clorox wipes with me so I wiped it down myself but I feel bad for any other theatre goer who sat down not realizing the theatre room was never cleaned.

There is also a foul odor in that theatre. It smells off. I really would love to continue to go to your theatre because I do like it but some serious improvements and updates are desperately needed. The theatre should be cleaned, vacuumed, and sanitized after every movie.

The bathroom should be cleaned and checked every hour or two hours to ensure it remains cleaned and sanitized. There are also seats in all of your movie rooms at the Vintage Park location that should either be redone or replaced, they look very distressed. On a brighter note our waitress was very nice and sweet. The food tasted great and was nice and hot.

Our drinks were also very well made and tasted great. Thanks for your time

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Preferred solution: I’m not looking for any money or refunds. I’m just hoping for changes to be made in regards to cleaning and sanitizing. Thanks

User's recommendation: Bring Clorox/ Lysol Wipes

Victoria S Zkh

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Verified Reviewer
| map-marker Austin, Texas

Unsatisfied

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On July 4,2022 I had date night with my daughter. we received our drinks warm and food cold.

The tray on my set was sticky.

I use to enjoy eating and movie you would think with the prices we pay we would be treated better. I would appreciate a reimbursement or something so that I can enjoy movie and dinner with my daughter so very unhappy went to Vintage Star

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Loss:
$67

Preferred solution: Full refund

Donatello Bvu

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Verified Reviewer
| map-marker Houston, Texas

Did not movie tickets. Request refund.

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Cannot leave message because your voice mailbox is not setup. Totally bad customer service!! ........,....:.:..:...,,,,...................

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User's recommendation: Answer the phone!!!!

Anonymous
map-marker Houston, Texas

Printing barcode

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I need info on accessing and printing the bar code for Glenda German, 1000 Farrah Lane #515, Stafford Tx 77477

832 443-****

Or maybe you can issue me a promo card with remaining ballance.

Please advise.

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User's recommendation: Great value.

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